If you have a query regarding MindPlanning® products or services, please refer to the FAQ (Frequently Asked Question) area on this website to solve common issues, or alternatively, please do not hesitate to submit your request using the support form opposite.

A member of our support team will review and answer your request as quickly as possible via an email response.  All emails are dealt with within 24 hours, often much sooner.  During the exam period, emails are answered in minutes for most students, so please check your email (and possibly spam filter) for our response.  If you are in urgent need of a response please state this in your support request!

Please be sure to give as much detail as possible when submitting your request, as this will help our support team resolve any issues more quickly.  If you wish to send us a screenshot of the issue please email us: support@mindplanning.com.  Please also ensure that you have typed in your correct email address; we sometimes have difficulty responding to students who misspell their address or give us an incorrect one!

If you wish to have instant dialog please Skype® mindplanning.support.

Please note: the Skype® instant dialog service is available during active examination periods, i.e. from February to June and September to December.