If you don't see a pop-up window before you, ensure that your Internet Explorer does not stop Pop-up Blockers.  You can select Tools, Internet Options and in the Privacy tab ensure that the Pop-up Blocker box is unchecked.

You may have further security on your PC or your firewall.  Ensure that you have full access to all pop-ups from www.mindplanning.com.

If you are still having problems viewing MindPlanning®, you may also need to check that you have Adobe® Flash Player installed on your internet browser.  If you do not have it, it can be downloaded for free, click the following link:

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW

If you are faced with a blank screen, you may be accessing MindPlanning® through a firewall which requires you to allow access to various urls.  Please directly contact the support team for further assistance via the support page or email support@mindplanning.com.  We will endeavour to respond to your query within 24 hours, usually much much sooner!  Please ensure that your email account will accept emails from support@mindplanning.com so that it avoids your spam filter deleting our responses.  If you are having issues receiving our emails please contact us again so that we can respond in an alternative manner.